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The San once again leads the way on cancer outpatient experience survey

10 November 2021

The San once again leads the way on cancer outpatient experience survey

Sydney Adventist Hospital’s Integrated Cancer Centre, which operates in partnership with Icon Cancer Centre Wahroonga, once again leads the way in providing an outstanding patient experience for cancer patients.

In the 2020 Bureau of Health Information (BHI) Outpatient Cancer Clinics Survey, the San’s Integrated Cancer Service is the only cancer clinic in New South Wales to achieve five measures significantly higher than the NSW result. 

The results reflect the experiences of almost 9,000 people who in November 2020 attended one of 43 outpatient cancer clinics – including three private – in New South Wales. Three hundred and twenty San Integrated Cancer Centre patients were included in the survey.

In the extensive questionnaire, patients were asked to evaluate their experience of access to services, care planning and coordination, complications, follow-up and support. 

The surveys are the result of a partnership by BHI and the Cancer Institute NSW with the aim to improve understanding and quality of the patient experience. 

Clinical Director of the Integrated Cancer Service, Professor Gavin Marx says that it is great to see the San’s model of care continuing to lead the way in providing an excellent patient experience.

“The integrated nature of our care is fundamental to a comfortable and positive experience,” he said. “In addition to excellent clinical and surgical work, we pay attention to a patient’s emotional wellbeing.

“A cancer patient’s experience can be broad, stressful and traumatic simply because of the complex nature of the disease. This is why the way in which patients experience the non-medical aspects of a cancer service can influence how they and their carers cope, how they respond and what their ultimate outcomes are”.

“This year’s results show that the San takes this seriously and continues to treat patients with respect and empathy during a difficult time. Areas in which we’d like to perform better will be looked at and addressed as part of the San’s core commitment to continuous improvement.” 

CEO Brett Goods expressed his pride in the Hospital’s performance and congratulated the team. 

“Our Christianity in Action mission, combined with a solid strategy around holistic cancer care, has once again delivered excellent results in terms of patient experience,” he said. “We are proud to offer a personalised approach to care that ensures our patients are supported every step of the way with empathy and commitment to a high-quality experience.”

The San Integrated Cancer Centre offers a comprehensive approach to cancer care for the local community, including medical oncology and radiation oncology services under the one roof. Radiation oncology services are provided by Icon Cancer Centre Wahroonga, which is part of Icon Group – Australia’s largest dedicated cancer care provider.

Icon Cancer Centre Wahroonga Clinical Director of Radiation Oncology Dr Andrew Fong says the outstanding results are a testament to the strength of the multidisciplinary service provided for the local Sydney North Shore community.

“We are very proud to partner with the Sydney Adventist Hospital to deliver the full remit of exceptional cancer care, closer to home. To be recognised for the fourth year in a row as the leading outpatient cancer clinic in NSW reflects our shared commitment to offering the best possible care and supporting our patients from diagnosis through to treatment and beyond,” Dr Fong said.

The San also offers extensive cancer support services, providing a wide range of services to the community including support groups, education, counselling, bereavement support, and other resources.

The Hospital provides more than 12,500 admissions for cancer treatment per year and complements an excellent standard of public sector cancer care services widely available across NSW.


About Sydney Adventist Hospital:
Sydney Adventist Hospital (SAH) – fondly known as ‘the San’, is operated by Adventist HealthCare Limited. Adventist HealthCare is a Christian health care provider owned by the Seventh-day Adventist Church. As a not-for-profit organisation our purpose is to benefit our community – not shareholders, with all proceeds reinvested back into services & facilities ensuring we provide the best possible care. For over 117 years, the San has been a leading healthcare provider. We started leading health & wellbeing when we first opened our doors back in 1903 as the ‘Sydney Sanitarium’ - a small 70 bed facility. The San is now NSW’s largest private hospital with over 700 beds. It is also the largest single employer in the Ku-ring-gai Council area. Over 2,300 staff, 500 volunteers and 1,000 accredited medical practitioners care for more than 64,000 inpatients and 126,000 outpatients annually with approximately 1,700 babies delivered each year. The hospital’s reputation for exceptional care is built on the continuous provision of leading medical & surgical care, underpinned by the expertise, commitment and compassion of our people, and our faith-based approach to caring for the whole person - body, mind and spirit.

About Icon Cancer Centre Wahroonga:
Icon Cancer Centre Wahroonga has delivered exceptional cancer care within the Sydney Adventist Hospital for more than 45 years, and is dedicated to providing the local Sydney North Shore community with access to world-class cancer care at the exact time they need it. The centre offers cutting-edge radiation therapy treatment for all cancer types, with no private health insurance required for radiation therapy and up to 80% of costs covered by Medicare.

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